ALABAMA WASTE SERVICES POLICIES
Payment Policy
All payments must be made in full by the 15th of each month to avoid interruption of service. Partial payments or unpaid balances after the 15th may result in a temporary suspension of service. Once the full balance is received, service will resume on the following week’s scheduled pickup day.
A $6.75 late fee may be applied to any unpaid balance remaining after the 15th.
Payment Processing
Payments made to Alabama Waste Services or the Vincent Water Board during weekends, after business hours, or on holidays will be processed on the next business day. Because of this processing timeline, timely payment by the 15th is essential to ensure there is no service interruption.
For convenience, customers may set up automatic payments through either Alabama Waste Services or the Vincent Water Board, with options for monthly, quarterly, or yearly billing.
Customer Support
All service inquiries, billing questions, and account updates for Vincent customers should be directed to Alabama Waste Services, not the Vincent Water Board. Our team is happy to assist with any questions regarding your account or payment status.
Holiday Policy
If your regular collection day falls on a recognized holiday, service will be delayed by one business day. Observed holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Missed Pickup Policy
Service will be considered missed if all of the following apply:
-Your trash container was curbside by 7:00AM and properly placed.
-The missed pickup was reported the same day by 12:00 PM.
Missed pickups that meet these conditions will be collected within 24 hours of the report.
Container Use Policy
-Place carts no more than 3 feet from the curb and at least 6 feet from obstacles (mailboxes, vehicles, poles, etc.).
-If you have multiple carts, place them 3 feet apart. -Ensure the lid faces the street.
-Do not overload carts or place hazardous waste, construction debris, or yard waste inside.
Frequently Asked Questions
Q: Do I have to fill out a response form?
A: Yes, in order to receive trash service in the City of Vincent, please fill out the response form here, email your information to support@alabamawasteservices.com, or go to City Hall and fill out the form in person.
Q: What if my pickup day falls on a holiday?
A: If your collection day occurs on a recognized holiday, pick-ups will shift to the next business day. Recognized holidays include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Q: What if my payment is late?
A: Please see our Payment Policy in the Policy section for details regarding due dates, late fees and service suspensions.
Q: How do I report a service change or update my information?
A: Email us at support@alabamawasteservices.com, or call (205) 900-9706.
Q: What should be in my cart?
A: Please bag all household trash and place only those bags inside your cart.
Q: We are a municipality/city and would like to learn more about Alabama Waste Services. Who should we contact?
A: Alabama Waste Services proudly partners with municipalities across Alabama to provide reliable, cost-effective waste collection. If your city is interested in a proposal, please contact us directly at (205) 900-9706, or email support@alabamawasteservices.com. A member of our management team will work with you to provide service details, bid packets, and community partnership options tailored to your city’s needs.